How we work

We make creative and dynamic use of mixed methods to create development processes which mimic improvisation: by reducing the gap between ‘planning’ and ‘taking action’, we help partnerships 'leapfrog' the learning transfer problem.

One way of classifying our methods is based on the audience for them e.g. coaching for individuals; action learning for groups/teams;  facilitated  conversations and dialogues for partnerships; and larger scale interventions for wider communities. These types of processes allow us to ‘mix and match’ to create the most effective blend of learning and support arrangments for different kinds of problems, phases, and the developmental challenges the partnership faces over time.

We see these broad approaches as different streams of learning which work at different levels and in a variety of ways, which we interweave and co-ordinate to address different aspects of performance improvement, capacity development, and associated changes in climate and culture:

INDIVIDUAL: developing personal skills through tailored studies, one to one coaching, shadowing, leadership exchanges, e mail support, and online tutoring within a systemic curriculum

GROUP: improving teamwork and work practices through real time facilitation and coaching in meetings, project work, and action learning sets

PARTNERSHIP: strengthening processes and improving outcomes through facilitated and creative working on real issues in workshops, 'future search'/'open space' conferences, and 'forum theatre'

CONTEXT: increasing impact on and building support in the wider audience through large group events, seminars, and web based communication through blogs and forums
Using high involvement methods to improve communication, understanding, and reflexivity, we co-create original approaches for improving performance and developing new leadership capacities. This is close learning in action, an evolving process for ‘developing while performing’, where we get in and stay close to clients to jointly create learning opportunities that focus on real issues, situating relevant parties in appropriate contexts that are 'close' to the scene of action.